客户支持 / Customer Support

JJ将棋 (JJ Shogi)

Last updated: July 2026

一、联系我们

如果您在使用 JJ将棋 时遇到任何问题、有功能建议或 Bug 反馈,请通过以下方式联系我们。我们会尽快为您处理。

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电子邮件支持(推荐)

1906551254@qq.com

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App 内反馈

打开 JJ将棋 → 账户页面 → 点击「客户支持」

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App Store 评价

在 App Store 页面留下您的评价与建议

⏱ 通常我们会在 48 小时内回复您的工作日邮件,周末可能略有延迟。

二、常见问题 (FAQ)

Q1: JJ将棋 有哪些游戏模式?

A: JJ将棋提供 6 种模式:① 本地双人对战(同一设备)② 人机对战(AI 对手,3 种难度)③ 在线对战(同一 Wi-Fi 局域网内设备直连)④ Game Center 联机对战 ⑤ 棋谱复盘(回放历史对局)⑥ 将棋规则介绍。

Q2: 在线对战(局域网)无法连接?

A: 在线对战使用本地网络直连,请确认:(1) 双方设备已授予本地网络权限(首次使用时系统会弹出授权提示);(2) 两台设备处于同一 Wi-Fi 网络下;(3) 防火墙或路由器未拦截局域网通信。如果首次拒绝了本地网络权限,可在「设置 → JJ将棋 → 本地网络」中重新开启。

Q3: Game Center 对战无法开始?

A: 请确认:(1) 设备已登录 Game Center(设置 → Game Center);(2) 已允许 JJ将棋 访问 Game Center;(3) 网络连接正常。Game Center 对战支持自动匹配或邀请好友。

Q4: 如何修改昵称?

A: 登录后,进入「账户」页面,点击「修改昵称」按钮即可。昵称长度为 2-12 个字符,支持中文、英文、数字和下划线。昵称不可包含违规词汇、特殊符号或链接。

Q5: 如何删除账户?

A: 打开 JJ将棋 → 账户 → 删除账户。系统会要求您二次确认。删除后,所有数据(对局记录、棋谱、昵称、偏好设置、Apple ID 关联)将被永久清除,此操作不可撤销。

Q6: 如何导入自定义背景音乐?

A: 进入「设置 → 背景音乐」,开启背景音乐后,点击「选择音乐」按钮,从文件中选择音频文件即可。如需恢复默认音乐,点击「恢复默认」按钮。

Q7: 棋谱复盘功能怎么用?

A: 每完成一局对战后(本地对战、AI 对战、在线对战),棋谱会自动保存。进入主页面「棋谱复盘」即可查看历史对局列表,点击任意对局即可回放,支持前进/后退逐步查看。

Q8: App 支持哪些语言?

A: JJ将棋目前支持简体中文、英语、日语、法语、西班牙语、葡萄牙语、俄语、阿拉伯语、韩语共 9 种语言。可在「设置 → 语言」中切换,界面会实时更新。

Q9: JJ将棋 是否免费?

A: 是的,JJ将棋 是一款完全免费的应用,不包含任何内购项目。所有功能均可免费使用。

三、提交反馈时请提供

为了更快地帮您解决问题,反馈时建议附上以下信息:

四、隐私相关

我们重视您的隐私。联系支持时,请不要在邮件中发送密码、信用卡号等敏感信息。我们只需要上述设备与版本信息即可定位问题。完整说明请参阅 《隐私政策》。

1. Contact Us

If you encounter any issues, have feature suggestions, or want to report a bug while using JJ Shogi, please reach out through the channels below. We will assist you as soon as possible.

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Email Support (Recommended)

1906551254@qq.com

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In-App Feedback

Open JJ Shogi → Account page → tap "Customer Support"

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App Store Review

Leave a review on the App Store listing

⏱ We typically respond to weekday emails within 48 hours. Responses may be slightly delayed on weekends.

2. Frequently Asked Questions (FAQ)

Q1: What game modes does JJ Shogi offer?

A: JJ Shogi offers 6 modes: ① Local two-player (same device) ② AI opponent (3 difficulty levels) ③ Online match (direct local Wi-Fi connection) ④ Game Center multiplayer ⑤ Kifu replay (review past games) ⑥ Shogi rules guide.

Q2: Online match (LAN) won't connect?

A: Online play uses direct local-network connections. Please confirm: (1) Both devices have granted Local Network permission (a prompt appears on first use); (2) Both devices are on the same Wi-Fi network; (3) No firewall or router is blocking LAN communication. If you previously denied Local Network access, go to Settings → JJ Shogi → Local Network to re-enable it.

Q3: Game Center match won't start?

A: Please confirm: (1) Your device is signed in to Game Center (Settings → Game Center); (2) JJ Shogi is allowed to access Game Center; (3) Your internet connection is working. Game Center supports auto-matching or inviting friends.

Q4: How do I change my nickname?

A: After signing in, go to the Account page and tap "Change Nickname". Nicknames must be 2-12 characters long and may contain Chinese, English letters, numbers, and underscores. Nicknames must not contain banned words, special symbols, or URLs.

Q5: How do I delete my account?

A: Open JJ Shogi → Account → Delete Account. The system will ask for a second confirmation. Once deleted, all data (game records, kifu, nickname, preferences, Apple ID association) will be permanently erased. This action is irreversible.

Q6: How do I import custom background music?

A: Go to Settings → Background Music, enable it, then tap "Select Music" to choose an audio file from your device. To restore the default music, tap "Restore Default".

Q7: How does the kifu replay feature work?

A: After each completed match (local, AI, or online), the game record is automatically saved. Go to "Kifu Replay" on the home screen to view your match history. Tap any match to replay it step by step with forward/backward controls.

Q8: What languages does JJ Shogi support?

A: JJ Shogi currently supports 9 languages: Simplified Chinese, English, Japanese, French, Spanish, Portuguese, Russian, Arabic, and Korean. Switch in Settings → Language; the interface updates instantly.

Q9: Is JJ Shogi free?

A: Yes, JJ Shogi is a completely free app with no in-app purchases. All features are available at no cost.

3. When Reporting an Issue, Please Include

To help us resolve your issue faster, please include the following in your report:

4. Privacy

We take your privacy seriously. When contacting support, please do not include passwords, credit card numbers, or other sensitive information. The device and version details listed above are sufficient to help us diagnose the issue. For full details, please refer to our Privacy Policy.